What Is the OWCP Nurse Intervention Program?

The program often begins with the assignment of a Continuation of Pay (COP) Nurse, who steps in during the early phase of a traumatic work injury, typically before the claim is fully adjudicated. COP Nurses focus on coordinating medical care, communicating with treating physicians, and addressing any barriers to recovery. This early intervention, which began in September 2000 as part of the President’s Federal Worker 2000 initiative, helps reduce lost production days and supports prompt adjudication of claims.

Once the initial phase is complete, a Field Nurse (FN) may be assigned to manage more complex or longer-term cases. Field Nurses specialize in case management, assessing the injured worker’s needs, developing tailored care plans, and coordinating with medical providers to ensure timely treatment. They also work closely with the employing agency to facilitate a safe return to work, whether in a light-duty or full-duty capacity. In catastrophic cases (e.g., severe burns, spinal cord injuries, or amputations), Field Nurses provide specialized oversight, coordinating complex medical services and ensuring long-term care needs are met.

The Nurse Intervention Program is built on teamwork. While the Claims Examiner (CE) retains authority over the case, nurses (including COP Nurses, Field Nurses, and District Office Staff Nurses) work alongside the injured worker, medical providers, and the employing agency to achieve the best outcomes. The National Office Nurse Consultant (NONC) oversees the program nationally, while Staff Nurses (SNs) in district offices manage local operations, assign contract nurses, and ensure quality and timeliness in services.

A cornerstone of the program is its emphasis on returning injured workers to employment as soon as medically appropriate. Nurses assess work tolerance limitations, coordinate vocational rehabilitation when needed, and ensure clear communication between all parties to support a smooth transition back to work. This proactive approach helps prevent cases from reaching long-term disability status.

This program reflects OWCP’s commitment to high-quality claims adjudication, superior customer service, and cost-effective case management, as outlined in their strategic goals.